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Services Provided

Customer Base

Overall, Information technology's customer base spans several different disciplines, including:

• Health and Human Services • Real Property and Treasurer
• Legal/Court Services • Finance and Human Resources
• Public Safety (Police, Fire, EMS) • Parks & Recreation
• County Clerk • County Attorney and DA
• Community & Economic Development • Board of Elections
• Sheriff • Legislature
• County Manager • External Customers
• Sullivan County International Airport

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Services Provided

Sullivan County's Department of Information Technology Services provides a number of services to its customers, in general. IT services provided include:

Information (Data) Services
  • Database Administration and Standards
  • Database Design, Access and Security
  • Database Recovery and Storage
  • Data Warehouse Design, Access and Security
  • GIS Database Design, Access and Security
  • Digital Picture Database Administration
  • 24/7 Data Center Management
Application Development Services
  • New Product Research and Testing
  • Custom Application Development and Code Management
  • “Commercial Off the Shelf” Software Selection and Implementation
  • Business Process Improvement
  • Office Automation Software
  • “Commercial Off the Shelf” Software Maintenance and Support
Technology Services
  • Asset Management
  • Automated Software Delivery
  • Anti-Virus Maintenance and Control
  • Technology Standards Management
  • Internet Services (Web Hosting, FTP, and Web Browsing)
  • LAN Network Administration and Management
  • Network Directory Services and File Storage
  • WAN Network Administration and Management
  • Disaster Recovery Planning
  • Printing, Plotting and Fax Management
  • VoIP and Legacy Telephone Management
  • Remote Access Management
  • Network Security and Authentication
  • PC Support and Maintenance
  • Video Conferencing Services
  • Server Hardware Support and Maintenance
  • Internet Security and Firewall Management
  • Technology Testing and Prototyping
  • Wireless Network Administration and Mgmt.
  • Web Site Design
Training and Support Services
  • 24/7 HelpDesk Support
  • Technology Publications
  • Software and Application Training
  • Technology Project Management and Mentoring

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