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Administration - Internal Services

Administration – Internal Services is comprised of the following functional disciplines: Project Management, HelpDesk, Training & Communications, and Administrative Services.

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It supports Information Technology and the County in functions related to Project Management, Training and Customer Support. This includes the following:

  • IT Annual Master Planning and Budgeting Processes
  • Project Management support and assistance to IT Project Managers
  • Hands-on instruction and training, customized to the needs of County employees to empower them with skills in standard software products, providing the skills necessary to complete their tasks effectively and efficiently
  • IT Software (approved) Countywide – renewals/contracts/licensing
  • HelpDesk Customer Support Services
  • IT Employee Training and Education
  • IT Department Communication Processes
  • IT HelpDesk - Telephone Communications
  • IT Purchasing, Accounts Payable, Billing and Clerical staff functions
  • IT Department Policies and Procedures and Human Resource Administration