Inappropriate 911 Calls   

Some calls are not appropriate for 911. These calls tie up an emergency line that could be used to answer a call that could be a real emergency. Here are some examples of inappropriate calls:

What time do the 4th of July fireworks begin in my town? (event information)
Why is the traffic on Route 17 so slow today? (traffic information)
What is the best way to get to the park? (directions)
Did the concert get cancelled tonight? (cancellations)
What's the phone number for Verizon? (directory service)
When will my lights be back on? (private matters)

The following is a list of calls which are NOT handled by 911 and suggestions as to where you could call to find the information you need:

Non-Emergency Calls 2-1-1

United Way’s 2-1-1 Helpline is a free, confidential, multilingual service to assist the public to find the answers to a variety of Health and Human Services related questions. You can call or search this database about everything from basic needs like food, clothing and shelter, to volunteer opportunities, legal services, drug treatment, employment support, childcare, eldercare and more.

Whether answering to a natural disaster, a personal emergency or to furnish tools to foster independent lives, United Way’s 2-1-1 seeks to help those in need wherever they live. 2-1-1 can give callers up-to-date information on emergency shelters, road conditions, etc.

Telephone numbers

911 operators will not provide any telephone numbers. Contact Information at 411.

Utilities (Cable/Phone/Electric)

911 operators will not pass along information for you if your phone is out of order nor do they keep listings of service outages. To report your phone out of order or to check on wide area outages, contact your phone provider (ie: Verizon, Frontier, Time Warner Cable, etc.)

911 operators will not pass along information for you if your cable TV is out of order nor do they keep listings of service outages. To report your cable TV out or order or to check on wide area outages, contact Time Warner Cable or your television provider.

911 operators will not pass along information for you if your electric is off nor do they keep listings of service outages. To report your electric is off or to check on wide area outages, contact:

New York State Electric & Gas (NYSEG)
Central Hudson
Orange & Rockland

Traffic, Weather, Road Conditions or Closings or School Closings

911 operators will not provide information on these conditions or closings. During storms you should listen to your radio or television for up to date conditions and closings. Or you can contact:

5-1-1 for NYS DOT Traffic & Transit (State Roads)
2-1-1 for information during disasters
Contact your school directly for school closings
Internet:
o National Weather Service – www.weather.gov
o NYALERT – www.nyalert.gov
o Sullivan County website at www.co.sullivan.ny.us

Community Events / Parade Schedules

911 operators will not provide information on community events. You can contact:

The event sponsor
Search the internet (visitors associations, chamber of commerce, etc.)
Local town/village hall

Court and Jail Information

911 operators will not provide information on court dates or times, bail amounts, whether or not someone is in custody or when visitation is. You should contact:

Appropriate police agency:
o Sheriff’s Office: 845-794-7100
o New York State Police: 845-292-6600
o Town of Fallsburg Police: 845-434-4422
o Village of Liberty Police: 845-292-4422
o Village of Monticello Police: 845-794-4422
Sullivan County Jail 845-794-7102
Your local village, town or county court

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